Thank you to all parents that continue to positively support us during these unprecedented times. We would like to reassure all parents that we are doing all we can to continue to offer our childcare service to as many children and families as we can. During this time, we are sending out email communication to all parents. We feel this is the most convenient way of communicating with all our parent community. Due to the high volume of queries we are receiving from parents via email, social media and over the telephone we are not able to provide individual responses. However, we will do our best to cover all posed queries in our email communication.
Please remember – if you are not attending nursery, as you have made alternative childcare arrangements, please contact your nursery manager to confirm your non-attendance. The best way to do this is via email, which you can find on their individual website page. If you are not attending, please do not pay for your fees for April. This includes any voucher payments which are normally released to us. Please hold these on your voucher account and release them to us when you come back to nursery. Any over-payments will be held on your account as credit. However, we are not able to hold substantial credits (to comply with our money laundering procedures). Overpayments from voucher companies cannot be refunded to you and have to be sent back to the issuer. Doing this attracts an administration charge of £10 for each overpayment, as per the Cherubs Nurseries Terms and Conditions.
At present, we are still operating as much of a normal childcare service as we can. However, we have taken the incredibly tough decision to close some of our nurseries. As of Thursday 26th March, the following nurseries are closed for the foreseeable future:
Cherubs Edwinstowe, Cherubs Ladybrook, Cherubs Ruddington, Cherubs South Normanton, Cherubs Vale View and Cherubs Wynndale.
If you are a key worker, please contact your nursery manager to see how we can continue to support you during this time.
We never underestimate the support of our parent community and you cannot demonstrate this in a more visible way than continuing to support us and by respecting our operational decisions during this time. Thank you.
Last updated: 8pm on Thursday 2nd April 2020