Looking forward to 2019 – an update from Managing Director, Susan Mills
As the New Year is now upon us, we thought we would sit down with our Managing Director, Susan Mills to reflect on 2018 and see what the New Year has in store for Cherubs Nurseries.
Cherubs Nurseries celebrated its 25th year of business, in 2018, how did that go?
“This year has been a massive celebration for us. We started the year in style with celebrations across all our nurseries, throwing a birthday party and gifting our children, parents and staff with birthday cake and party bags. I really cannot believe that we have been providing our childcare service, in our own unique way, for over 25 years now. I really hope our parents, children and staff have all enjoyed the celebrations we have hosted throughout the year. In July, we hosted the biggest Summer Ball and Awards, for our colleagues, to date. It really was a wonderful evening filled with admiration for the fantastic work our colleagues do and the contribution to the sector they have all given and continue to give. Speaking of awards, I have also been so proud of the awards and accreditations we have managed to pick up over the year, including Highly Commended at the Nursery World Awards for our Community Impact work and a Love Recycling Award for our commitment to recycling and reduction of single-use plastic consumption across our group. We were also a finalist for Nursery Group of the Year at the Nursery World Awards, something that I am incredibly proud of.”
What changes have taken place at Cherubs Nurseries, over the past 12 months, to further enhance the service provided?
“The childcare industry is always changing and I’m so proud that, as we are still a family-run business, we are able to be incredibly dynamic in our approach to business and quickly adapt to the changing world around us. In February we acquired our 11th nursery, Cherubs Sutton in Ashfield and I’m proud to share that we have now completed a full renovation of the nursery, making it a true Cherubs Nursery. 2018 also saw us open the Cherubs Nurseries Academy and bring all our colleague training “in house”. It’s a really great achievement for us that we have been able to successfully do this and I am looking forward to seeing where this takes us over the next few years. I have continued to be amazed by the fabulous work our nurseries do in the community too. I am so glad that even more of our nurseries have established residential home partnerships in their local communities, the latest being Cherubs Longdale and Happy Days. This year we have also increased the size of the support team at our head office. To me, it’s really important that we offer our children the best childcare, our parents the best customer service and the best place to work for our team.”
What can customers expect to see from Cherubs Nurseries in 2019?
“As ever, the new year is “business as usual” but there are always lots of exciting projects going on. In 2019, I am really committed to focusing on the childcare that we provide, ensuring that we offer complete value for money. The outdoor areas at our nurseries are going to be a massive focus throughout the new year so keep an eye out for exciting changes at your local nursery. We will also continue to invest in technology and the training of our team, to ensure our high standards are continually exceeded as we move through the new year. Finally, growth is something that never really comes “off the table”. Opportunity to grow, within the sector, is always out there but it’s so important for us that any acquisition is the right one and that we’re fully prepared for it. We want to be a successfully sustainable business, so if any growth comes about I can assure everyone that we’ll be ready to take on the challenge and everything that comes with it.”
Anything else to add?
“I would like to take this opportunity to thank our parents for your continued loyalty to Cherubs Nurseries. We wouldn’t be where we are today without your support. I know, first hand, that there are lots of choices for childcare (more now than ever) so I thank you for trusting us to care for your children. I know that times haven’t been easy, especially around funding and the rising cost of childcare fees, but I hope we offer value for money and that the care we provide continues to exceed your expectations. Finally, a whole-hearted thank you to the Cherubs Nurseries team – from my central support team to the childcare team and nursery support. Everyday the Cherubs Nurseries team amaze me with what they are capable of and the results they achieve – it’s what we do as a business that makes us who we are.
As ever, our doors are always open. We don’t just extend this offer to our parents but our local communities and further afield too. We’re always interested to hear about new partnerships and opportunities so if you’re wanting to reach out to us please do. I would also like to take this opportunity to wish all our families, colleagues and friends a Happy New Year. “